Business Apps Management delivers database, infrastructure, web and software installation/support to major applications for the City of Columbia. The Applications team includes Web Administrators and Database Administrators whom are responsible for public-facing applications and internal web-based interfaces. Two main core pieces of software maintained by the group are Finance and Human Resources and the Utility Customer Care billing applications.

The Helpdesk serves as the first point-of-contact for handling internal requests for IT assistance. The Helpdesk team resolves issues through phone, email, remote, and desk-side support.